Privacy Policy

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information through our online platform and in connection with our recruitment, staffing solutions, human resources consulting, talent management, and payroll services.

We process personal information in accordance with applicable privacy and data-protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, the European Union General Data Protection Regulation (GDPR).

Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Identity and contact information, such as your name, residential or work address, telephone details, and other information you provide when making an enquiry.
• Recruitment information, including your curriculum vitae, qualifications, employment history, skills, references, interview information, work preferences, and availability.
• Information provided by clients, employers, referees, or authorised representatives in connection with recruitment, staffing, HR consulting, or talent-management services.
• Payroll and employment information required to support payroll or workforce administration, which may include remuneration, banking, tax, benefits, leave, attendance, and statutory information.
• Technical and usage information, such as device details, browser information, approximate location, IP address, pages viewed, and interactions with our online platform.

How We Collect Personal Information

We may collect information directly from you, from your employer or prospective employer, from referees and professional sources, from publicly available sources, through service providers acting on our behalf, and automatically when you use our online platform.

If you provide personal information about another person, you should ensure that you are authorised to do so and that the person has been informed about this Privacy Policy where required by law.

How We Use Personal Information

We may use personal information to:

• Respond to enquiries and provide information about our HR services.
• Identify, assess, and introduce candidates for suitable employment or staffing opportunities.
• Provide recruitment, staffing, HR consulting, talent-management, and payroll services.
• Verify qualifications, employment history, references, identity, eligibility to work, and other information relevant to a placement or service.
• Administer contracts, payroll, benefits, workforce records, payments, and statutory obligations.
• Maintain, secure, troubleshoot, and improve our online platform and services.
• Prevent fraud, misuse, security incidents, and other unlawful activity.
• Meet legal, regulatory, tax, accounting, audit, and record-keeping requirements.

Lawful Grounds for Processing

Where the GDPR applies, we rely on one or more lawful bases, including taking steps at your request before entering into a contract, performing a contract, complying with legal obligations, pursuing legitimate interests, and obtaining consent where consent is required. Under POPIA, we process personal information in a manner that is lawful, reasonable, and not excessive in relation to the purpose for which it is collected.

Where we process special or sensitive personal information, we do so only where permitted by applicable law and where it is necessary for a specific recruitment, employment, payroll, legal, or service-related purpose.

Disclosure of Personal Information

We may disclose relevant personal information to:

• Clients, prospective employers, candidates, employees, and authorised representatives where necessary to provide our services.
• Service providers supporting recruitment systems, payroll administration, hosting, security, background checks, accounting, auditing, and business operations.
• Professional advisers, insurers, regulators, law-enforcement bodies, courts, or other authorities where required or permitted by law.
• A successor or purchaser involved in a merger, restructuring, transfer, or sale of all or part of our business, subject to appropriate safeguards.

We do not sell personal information. We require service providers that process personal information on our behalf to apply appropriate confidentiality and security measures.

International Transfers

Some service providers or recipients may process personal information outside South Africa or the country in which you are located. Where required, we use appropriate safeguards, contractual protections, adequacy decisions, or other lawful transfer mechanisms before transferring personal information internationally.

Cookies and Similar Technologies

Our online platform may use cookies and similar technologies to operate essential features, remember preferences, understand usage, improve performance, and support security. Where required, we will request consent for non-essential cookies. You can manage cookies through your browser settings, although disabling them may affect functionality.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide our services, to maintain business and recruitment records, to resolve disputes, to enforce agreements, and to meet legal, tax, audit, or regulatory obligations. Retention periods may differ depending on the type and sensitivity of the information.

Security

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction. No transmission or storage system can be guaranteed to be completely secure, and you should take appropriate steps to protect your account and information.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction, updating, or deletion of inaccurate or unnecessary information.
• Object to or request restriction of certain processing.
• Withdraw consent where processing is based on consent, without affecting prior lawful processing.
• Request portability of certain information where the GDPR applies.
• Lodge a complaint with the relevant data-protection authority.

To exercise a right or request further information, please submit a written request to our physical address below. We may need to verify your identity and may lawfully limit or refuse a request where an exception applies.

Children’s Information

Our services are intended for adults and organisations. We do not knowingly collect personal information from children unless permitted by law and provided with appropriate consent or authorisation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices. The updated version will be made available through our online platform and will apply from the date it is published.

Responsible Organisation

The organisation responsible for the processing described in this Privacy Policy may be contacted at the following physical address: